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Best Practices: Ticket Entry
Ticket Entry The following steps describe how to enter tickets into SimpleCity®. Select Entry | Ticket Entry. On the Ticket Entry window, enter the Ticket #. You can enter the Case # or press ENTER and SimpleCity will assign the next available case ...
Best Practices: Disposition Entry
Disposition Entry Disposition Entry is where you enter all court records for a case, including pleas, judgments, payments, and other actions on the case. Most of the work done in Disposition Entry is done via Action Codes. Action Codes write history ...
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Meter Reader Process for Two or More Interfaces
Meter Reader Process for Two or More Interfaces Overview Often cities and utilities will use more than one Meter Reading System. They might own different software and equipment for Electric and Water meter readings. They might be slowly replacing ...
Activity Management Tool
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Recent Articles
Changing customer contact information
To change any customer contact information we will need to go to Customer-Inquire/Edit customer. Pull up the account you wish to change. Remember that for editing their information we will need to be in the lower section. Under the Heading in the ...
What to do with Credit Balances on Final Bills
When a customer moves away they may end up with a credit balance due to a deposit refund or other credits that were added to the account. The following instructions will help you to clean these up in order to keep your financials in proper form. 1. ...
Meter Reader Process for Two or More Interfaces
Meter Reader Process for Two or More Interfaces Overview Often cities and utilities will use more than one Meter Reading System. They might own different software and equipment for Electric and Water meter readings. They might be slowly replacing ...
Base Ratio Tool and Sales Search Training
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